My Email and Password are Correct but I Still Can't Login. Kajabi is very case sensitive and has some requirements for login: 1. Make sure your device (i.e. iPhone or iPad) isn't automatically capitalizing the first letter of your email. 2. Make sure there are no extra spaces before or after your email. Have more questions? Submit a request 7 Comments Date Votes -2 sue.dyal August 26, 2016 08:08 Obviously this is a rip off, want my money back!!! I will call my credit card company in the morning! 0 Caryn Sachs September 06, 2016 15:14 Agreed. I am cancelling on my credit card as well!!!! 0 ernestina kwakye December 03, 2016 03:11 Have retyped my email address several times but still can't log in to access the pdf 0 irene hart December 07, 2016 22:16 I have retyped my email but still cant get in or I cant get my password ghanged either 0 Melissa Dover February 26, 2017 05:25 I will be cancelling my order in the morning and calls no my credit card person. Melissa dover 0 LBK TX Spurs Gal April 24, 2017 04:44 I will be canceling my order and reporting this site to the BBB. I will also be unsubscribing to your Facebook page. No log in page. I am not able to access my purchase. 0 Notme1213 February 10, 2018 17:08 Since January 2018 I am unable to log in and view my purchase from the language of desire. Can you send me the link to log in and username and password? It says my email address is not in your system. I purchased this in 2015 and now I can’t log in anymore. I have sent many support tickets and have gotten no responses back to fix this issue. Give me a refund if you can’t resolve this!!!!!! Please sign in to leave a comment.